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Avaya 132-S-710.2

132-S-710.2

Exam Code: 132-S-710.2

Exam Name: Avaya Specialist: Call Center Design Elective Exam

Updated: Aug 06, 2026

Q&A Number: 100 Q&As

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Avaya 132-S-710.2 Exam Syllabus Topics:

SectionObjectives
Capacity Planning and Performance- Service quality considerations
  • 1. QoS in voice environments
    • 2. Latency and routing efficiency
      - Call center sizing
      • 1. Agent and call volume estimation
        • 2. Concurrency and traffic modeling
          Operational and Support Considerations- Maintenance planning
          • 1. System monitoring and troubleshooting design
            • 2. Failover and disaster recovery design
              Call Center Architecture Design Fundamentals- Design Principles
              • 1. Scalability and high availability design
                • 2. Redundancy models for contact centers
                  - Avaya Contact Center Solutions Overview
                  • 1. Call routing concepts
                    • 2. Avaya Aura Contact Center components
                      Solution Design and Deployment- System integration
                      • 1. PSTN and VoIP connectivity considerations
                        • 2. SIP-based contact center integration
                          - Platform design
                          • 1. Call flow design for enterprise environments
                            • 2. Avaya Aura architecture alignment

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