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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Oracle B2C Service Architecture & Data Model | 20% | - Custom Objects and Fields - Connect Common Object Model (CCOM) - Data Access and Security Model - RightNow Object Query Language (ROQL) |
| Topic 2: Integration APIs | 25% | - Authentication and Security - Connect Web Services for SOAP - Connect REST API - Connect for PHP |
| Topic 3: Customer Portal Customization | 35% | - Models, Controllers and JavaScript - Standard and Syndicated Widgets - Custom Widget Development - Look and Feel Customization - Portal Framework and Deployment |
| Topic 4: Deployment & Troubleshooting | 5% | - Logging and Debugging - Performance Optimization - Deployment Process |
| Topic 5: Agent Desktop & Console Extensions | 15% | - Desktop Add-ins using .NET - Console Customization - Agent Scripting and Workflows |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Question 1
How can you make the Incident.Subject workspace field"required" from within the Workspace Add-in code?
A)
B)
C)
D)
A. Option A
B. Option C
C. Option D
D. Option B
Question 2
A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
A)
B)
C)
D)
E)
A. Option A
B. Option E
C. Option C
D. Option D
E. Option B
Question 3
Which is the correct way to add a new thread entry to anincident by using the Connect for PHP API model?
A)
B)
C)
D)
A. Option A
B. Option C
C. Option D
D. Option B
Question 4
What two benefits are gained by using Message Bases to control page content in Customer Portal?
A. less configuration
B. one point of change for page content changes
C. quicker site copies to different interfaces
D. Automatic Language Translation!
E. quicker initial page setup
Question 5
Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.
A. Run network calls within a separate thread to avoid locking the user interface.
B. Update your user interface thread from your network-call thread to allow real time status updates.
C. Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
D. Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
E. Implement a distinct model for each of your addins to avoid network contention.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C,D | Question 5 Answer: B |
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