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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Basic configuration and integration - Software installation and setup - Pre-installation checks |
| Topic 2: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Post-upgrade verification - Migration procedures |
| Topic 3: Architecture and Solution Overview | 20% | - Deployment models and requirements - System architecture and interfaces - Avaya Workforce Engagement components |
| Topic 4: Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - System error identification - Resolution of common issues |
| Topic 5: Administration and Maintenance | 25% | - User and system management - Monitoring and routine maintenance - Backup and restore procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
A. Create roles
B. Assign users to role and scope
C. Create user profiles
D. Create organizations and groups
Question #2
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A. Pause monitoring command
B. Start monitoring command
C. Start Annotation command
D. Cancel monitoring command
Question #3
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
A. LoggerServerservice
B. Dedicated network connection
C. MDL database
D. Enterprise Manager
Question #4
The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?
A. Itassignscall buffer disk settings an logical drives to the contact recording environtment
B. It connects Recorder with the third-party system
C. It captures and processes events from server interfaces
D. It sets up recorder roles, which define the functionality of servers
Question #5
In which migration process to Avaya Workforce Engagement can the test mode migration be used?
A. Server reuse
B. In-place
C. Side-by-side
D. Site migration
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,B | Question #3 Correct Answer: D | Question #4 Correct Answer: D | Question #5 Correct Answer: C |


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