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Top Learning Materials to Use
As the primary requirement of the ACIS - Avaya Aura Call Center Elite certification, you have to go through a meticulous training period to develop your knowledge. Thus, below are the resources that you can utilize during your 7392X test preparation.
- Course 73600V - Implementing Avaya Aura Call Center Elite (32 hours)
The first training that you should take into account is the official course for the Avaya 7392X exam. Equipped with detailed lectures about the installation and configuration of the Avaya Aura Call Center Elite system, this virtual material is delivered in an online classroom setting. Aside from the painstaking lessons, it also provides you with remote access to lab exercises. The key purpose of such a course is to develop your understanding of the Avaya Aura components, along with the Avaya Aura Call Center Elite functionalities. With your comprehension, this builds up your skill set in handling related features such as Expert Agent Selection, agent Login ID, and virtual directory numbers. More so, it highlights some technical tasks that are surely pertinent among Avaya professionals. Particularly, these include working with call vectors, vector variables, dialing plans, and such. Topics concerning the process of assigning user calling permission and the vital properties of agent hunt groups, skills, and splits are integrated into the discussion as well.
- Training 7860W - Avaya Workforce Optimization Select for Enterprise (3 hours)
Another suggested course takes on your ability to expertly install and configure Avaya Workforce Optimization Select for Enterprise. This particular training heightens your foundational knowledge so you can work well with its imperative areas such as Avaya Communication Manager, Communication Server 1000, and Application Enablement Services, along with the essential enterprise system adapters. Through the lessons provided, you’ll acquire relevant information about the proper configuration of required adapters on the Avaya Workforce Optimization Select platform. More so, it supports your understanding of Avaya Aura Contact Center, Application Enablement Services Adapter, Avaya Adapter, and AACCNet Adapter.
- 20460W - Virtualization and Installation Basics for Avaya Team Engagement Solutions (2 hours)
If you’re not yet ready to pursue the first class, don’t worry because there are fundamental courses that can help you through. One of the recommended materials is course 20460W, which focuses on the central aspects of the Avaya Team Engagement Solutions. This is related to the prerequisite certification ― the ACIS-7120 - Avaya Aura Core Components. With this online course, you get to fully comprehend the salient virtualization concepts, IaaS features, and basic installation tasks for Avaya’s Team Engagement Solutions. The primary objective of the material, however, is to furnish you with an in-depth familiarity of virtual machines, IaaS, as well as Avaya Aura Virtualization and IaaS Options. Additionally, the lessons provide you with insights on the functions related to Solution Deployment Manager, particularly, its OVA deployments, Software Only deployments, along with some important variants such as SDM Client and SMGR SDM. What is more, there’s the discussion of topics associated with Appliance Virtualization Platform or also known as AVP. These include AVP utilities, AVP hardware platforms, and AVP internal networking.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
The benefit in Obtaining the Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
- Avaya Aura Core Components Support Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
- Avaya Aura Core Components Support Certification is distinguished among competitors. Avaya Aura Core Components Support certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- Avaya Aura Core Components Support Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
- Avaya Aura Core Components Support certification has more useful and relevant networks that help them in setting career goals for themselves. Avaya Aura Core Components Support networks provide them with the right career direction than non certified usually are unable to get.
- Avaya Aura Core Components Support will be confident and stand different from others as their skills are more trained than non-certified professionals.
- Avaya Aura Core Components Support have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.
Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.
Avaya 7392X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Elite Features | - Agent and skill management
|
| Advanced Call Handling | - Routing strategies
|
| Configuration and Administration | - Call center setup
|
| Reporting and Monitoring | - Call center reporting systems
|
| Avaya Aura Call Center Architecture | - Core components and architecture
|
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