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Nortel 920-470 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning & Design Requirements | 25% | - Network infrastructure and bandwidth planning - Redundancy and high availability design - Server and storage sizing |
| Topic 2: Security & Administration | 15% | - Authentication and authorization - Backup and restore procedures - Security policies and hardening |
| Topic 3: Converged Office Overview & Architecture | 20% | - Unified communications principles - Solution components and interoperability - CS 1000 Release 5.x platform requirements |
| Topic 4: Troubleshooting & Support | 10% | - Common issues and resolution - Monitoring and logging tools - Performance optimization |
| Topic 5: Converged Office Features & Configuration | 30% | - SIP trunking and protocol configuration - User services and feature sets - Integration with CS 1000 call processing |
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