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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Apple Service Procedures | - Service Documentation and Resources - Repair Safety and Handling Procedures |
| Topic 2: Macintosh Operating System Support | - System Administration - Mac OS Installation and Configuration - User Support and Maintenance |
| Topic 3: Macintosh Hardware | - Macintosh System Components - Hardware Identification and Specifications - Hardware Repair Procedures |
| Topic 4: Macintosh Troubleshooting | - Software Troubleshooting - Hardware Diagnostics - System Recovery and Repair |
Apple Macintosh Service Certification Sample Questions:
Question 1
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A. Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
B. Force the card into the slot.
C. Back up user data, then erase and reinstall Mac OS X.
D. Remove and reinsert the card with a third party SD card adapter.
E. Reset PRAM.
F. Reset the SMC.
Question 2
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A. False
B. True
Question 3
The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.
A. False
B. True
Question 4
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A. Soft reset
B. Hard reset
Question 5
Where is the best place for a customer to look for information about locating her Mac's serial number?
A. User's manual
B. Downloads
C. Service News
D. Discussions
Solutions:
| Question 1 Answer: A,E,F | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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