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Apple Macintosh Service Certification Sample Questions:
1. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
B) Force the card into the slot.
C) Back up user data, then erase and reinstall Mac OS X.
D) Remove and reinsert the card with a third party SD card adapter.
E) Reset PRAM.
F) Reset the SMC.
2. 
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A) False
B) True
3. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.
A) False
B) True
4. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A) Soft reset
B) Hard reset
5. Where is the best place for a customer to look for information about locating her Mac's serial number?
A) User's manual
B) Downloads
C) Service News
D) Discussions
Solutions:
| Question # 1 Answer: A,E,F | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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