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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Concepts | - IT processes and service management principles - Business requirements and stakeholder analysis |
| Topic 2: IBM Tivoli Service Delivery Solutions | - IBM Tivoli Asset Management for IT - IBM SmartCloud Control Desk - IBM Tivoli Service Automation Manager |
| Topic 3: Process Automation and Integration | - Configuration management database concepts - Integration and data management |
| Topic 4: Solution Planning and Implementation | - Solution design considerations - Deployment and implementation approaches |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?
A) A change implementation window can be created for the change freeze.
B) The Bulletin Board can be used to advertise the change freeze.
C) A blackout period can be created for the change freeze.
D) A change window can be created for the change freeze.
2. Which services attributes should be considered when analyzing the outcome for customer value?
A) desired outcome, supplier metrics, and IT objectives
B) objectives, metrics, and desired outcome
C) business objectives, IT objectives, and process metrics
D) people, products, and technology
3. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
A) IBM Tivoli Usage and Accounting Manager
B) IBM Tivoli End Point Manager
C) IBM Tivoli License Compliance Manager
D) IBM Tivoli Application Dependency and Discovery Manager
E) IBM Tivoli Provisioning Manager
4. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
A) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
B) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
C) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
5. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
A) IBM Change and Configuration Management Database
B) IBM Remediation and Precision Manager
C) IBM Data Integrity and Audit Manager
D) IBM Compliance and Release Management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: A |
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