Salesforce AP-207

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Define the data to be migrated for the customer's connections process
B) Identify the data sources to generate the customer's new connections reports and dashboards
C) Define the metrics to measure the customer's new connections process.
D) Define the business stakeholders for the customer's new connections process.

2. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure a custom Salesforce Service Cloud console.
C) Assign the relevant lightning pages to the energy company's service agent user profile
D) Configure the Energy and Utilities Contact Center Console available m the process horary

3. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Consumer
B) An account record with record type Service Aggregator
C) An account record with record type Billing
D) An account record with record type Service

4. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
C) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

5. What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

A) The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
B) The solution is ready to be used without any post-installation steps.
C) Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.
D) The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.

Solutions: