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Salesforce Certified Business Analyst Sample Questions:
1. A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
A) Demo prototype
B) One-on-one meetings
C) Virtual whiteboard
2. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
A) They are dependent on related acceptance criteria and overlap with other use cases.
B) They contain substantial details and focus on technical elements.
C) They can be easily prioritized and are small enough to estimate accurately.
3. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
A) Annotated process flows with modifications to an existing process
B) Collected pain points from people who follow the existing process
C) Detailed user stories with technical documentation about the existing process
4. A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
A) Able to view the sales team's reports
B) Able to monitor the sales team's performance
C) Able to click the Run button on sales reports
5. Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
A) Where
B) Assumption
C) Why
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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