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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is one of the roles of a Partner Services Advisor?
A) The dedicated point of escalation for level 3 support
B) Trainer for Support Enablement
C) The first point of contact for program and operational queries
D) Ramp-up assistant for the customer of the SAP PartnerEdge partner
2. Which component of SAP Solution Manager will help you to identify the latest software updates?
A) Root Cause Analysis
B) Maintenance Optimizer
C) Work Center
D) Implementation Content
3. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A) Liaises with the end customer of the Partner to assist with the booking process.
B) Develops a service plan.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Is available 24*7 by phone or email.
4. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?
A) Try to offer a workaround and set the customer expectation.
B) Log the issue as a bug, so that you can be sure that it will be reviewed.
C) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
D) Request a product enhancement, so that the message can be closed.
5. In the Service Desk, how can you search for SAP Notes?
A) Via transaction SNOTE
B) Via transaction SAP_NOTE
C) Via transaction SNOTE_SEARCH
D) Via the Tab SAP Notes in the message
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: D |
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