HP HP2-B102

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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. Which question is a typical cross-selling phrase?

A) Would you like to add an HP Care Pack to your HP MFP?
B) Would you benefit from increasing the number of MFPs in your fleet?
C) Would you benefit from a single-function device instead of an MFP?
D) Would you benefit from a duplex model?

2. How many pages is a mid-volume scanner capable of handling?

A) 4000 pages per day
B) 3000 pages per day
C) 1000 pages per day
D) 2000 pages per day

3. What does bundling of products involve?

A) creating a package of accessories to offer at a single price
B) offering two devices for the price of one
C) making sure all products arrive at the destination at the same time
D) putting all the products in one shipping package

4. What is one reason to outsource the printing of marketing materials?

A) to make it easy to reorder small quantities if you run out of the original print run
B) to order a large quantity with static information
C) to print only the quantity you need
D) to be able to make changes on short notice

5. What is the role of the reseller during the support stage of the technology lifecycle?

A) to provide training for end users and address operation issues
B) to cross-sell additional accessories and service
C) to determine how to redeploy devices
D) to monitor usage and to notify managers if users abuse their printing privileges

Solutions: