HP HP2-H08

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?

A) Check the HP website for latest BIOS or microcode update.
B) Replace the defective processor.
C) Set the CMOS microcode settings to the default.
D) Check the CPU driver for the latest version.

2. Which element should be included in a report to HP?

A) the reasons for the delayed start of onsite service
B) the cause of the error and the parts replaced
C) a copy of the error log from the system BIOS
D) an explanation of the problem in high-level technical detail

3. A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

A) Advise the customer to purchase an HP Care Pack to cover the battery replacement.
B) Recalibrate the battery to increase the battery capacity.
C) Tell the customer that the battery warranty does not cover battery degradation.
D) Replace the battery under warranty as long as the notebook is still under warranty.

4. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) Microsoft Office
B) Microsoft Aero
C) HP Assistant
D) HP Help and Support

5. The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.)

A) operating system
B) processor manufacturer
C) SyStem chipset
D) hard drive capacity
E) memory drivers

Solutions: