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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Product Features and Benefits | - Key technologies and differentiators
|
| HP Printing Portfolio | - HP printer product families
|
| Sales Strategy and Competitive Positioning | - Sales methodology
|
| Customer Needs Analysis | - Identify customer requirements
|
| HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| HP Solutions and Services | - Integrated HP offerings
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What can you find at MyHPSalesGuide.com? (Select three.)
A) product specifications
B) cashback guides
C) support phone numbers
D) supplies and accessories
E) product selection help
F) training exams
G) specific pricing
2. If a customer is looking to print only mono pages, what should you recommend'?
A) an HP LaserJet printer
B) an HP MFP flow device
C) an HP DesignJet printer
D) an HP OfficeJet Printer
3. How can you change the nature of your conversation with your customers to successfully sell HP products?
A) Demonstrate the longer product lifecycle and finance options
B) Base your conversation on price.
C) Demonstrate the financial and IT value that customers will obtain from HP
D) Base your conversation around Big Deals.
4. If your customer is looking to remotely configure, monitor, restore, and customize BIOS. What should you recommend?
A) HP Device Manager
B) HP BiOSphere
C) HP ProtectTools
D) HP Sure Start
5. Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A) ultra slim desktop (USDT)
B) small form factor (SFF)
C) desktop mini (DM)
D) tower (TWE)
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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