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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management & Databases | 15% | - Data integrity, security, and governance - SQL and data querying - Database models and design |
| IT Governance, Strategy & Ethics | 15% | - IT alignment with business goals - IT service management and ITIL basics - Compliance, policies, and ethics |
| IT Fundamentals & Concepts | 20% | - Data, information, and knowledge management - Role of IT in business - Information systems types and components |
| Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - SDLC phases and models - Design, implementation, and maintenance |
| Networking & Infrastructure | 15% | - IT infrastructure management - Network types, protocols, and architecture - Cloud computing and virtualization |
| IT Security & Risk Management | 15% | - Security principles: confidentiality, integrity, availability - Threats, vulnerabilities, and controls - Risk assessment and mitigation |
WGU Information Technology Management QGC1 Sample Questions:
1. A director of software development observes friction between various team members. How should the director alleviate team friction?
A) Ask each team member to provide weekly feedback via email
B) Provide a public forum for anonymous feedback
C) Nurture competition among team members
D) Create a culture of showing appreciation
2. What describes a Scrum master's role in Agile development?
A) Guiding team processes and removing impediments
B) Monitoring system performance and reporting outages
C) Reviewing code and merging development branches
D) Coordinating team logistics and managing external vendors
3. Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?
A) Interaction history management
B) Response queue analytics
C) Channel preference management
D) Workflow automation
4. A company has no central system for tracking past interactions and key contact information for external clients.
Which type of software would solve this problem?
A) Knowledge repository index system
B) Supplier analytics evaluation tool
C) Customer relationship management
D) Internal file transfer scheduler
5. What is the goal of the maintenance phase in the system development life cycle (SDLC)?
A) To fix defects and update the software
B) To gather initial business requirements
C) To design and deploy the software architecture
D) To conduct unit testing and receive feedback
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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