CIPS L5M9

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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question #1
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A. staff- the reduction of human error
B. outputs- which will be measured against strict criteria
C. machinery- ensuring there is little to no downtime in machinery use
D. inputs such as the quality of raw materials

Question #2
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A. quality function deployment
B. defining business needs
C. business process re-engineering
D. value engineering

Question #3
Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A. no- all companies require customer management skills
B. no- low visibility companies must focus on increasing levels of customer service
C. yes- high visibility companies often have lower operating costs because of this
D. yes- high visibility companies often have higher operating costs because of this

Question #4
Which of the following situations would use a fixed-position layout?

A. vehicle assembly
B. buffet style restaurant
C. ship construction
D. supermarket

Question #5
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A. different activities completed and the amount of slack available in each activity
B. frequency of defects
C. upper and lower control limits
D. arrows showing the flow of goods

Solutions: