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Online PEGACPCSD25V1 Test Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.
Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channels | 20% | - Pega Digital Messaging - Pega Call configuration - Email bots and agentic channels - Pega Voice AI |
| Data Integration | 15% | - External data integration and storage options - Entity relationships and configuration - Common Data Model |
| Application Development | 15% | - Coexistence strategies - Center-out architecture - Customer Service Constellation transition - Pega Blueprint and application design - Modular Enterprise Reuse |
| Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Reporting and Insights | 5% | - Operational dashboards - Insights creation |
| User Experience | 20% | - Composite best practices - Composite tabs and agent interface configuration - Constellation UX best practices |
| Interaction Management | 20% | - Dialogs configuration - Business Conditions - Agent suggestions and guidance - Pega Knowledge Buddy and content management - Customer Verification |
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