Nokia SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Discuss with the NOC Manager, find a solution, implement solution and check status.
B) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D) Discuss with the technical back office and put in a solution to resolve this issue.

2. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
B) The voice quality issue is due to coverage problems that will improve over time.
C) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
D) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

3. In the Operations Model What are the Function set groups of the performance team?

A) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
B) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
C) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
D) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.

4. Three basic principles of the Operations Model are

A) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
B) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level

5. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Open Change Request 2. Reject/Approve Change Request.
B) 1. Analyze change 2. Implement change 3. Close change.
C) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
D) 1. Analyze Change Request 2. Reject/Approve Change Request.

Solutions: