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Oracle 1Z0-1064-20

1Z0-1064-20

Exam Code: 1Z0-1064-20

Exam Name: Oracle B2B Service 2020 Implementation Essentials

Updated: Sep 09, 2026

Q&A Number: 78 Q&As

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About Oracle 1Z0-1064-20 Exam Questions and Answers

Oracle 1Z0-1064-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Omnichannel Communications
  • Implement an SR assignment mapping
  • Set up 'My Knowledge' page
Topic 2
  • Customize a DCS application
  • Advanced Configuration, Integration and Analytics
Topic 3
  • Identify mechanisms of Engagement Cloud customization
  • Set up SR creation and handling
Topic 4
  • Set up default coverage
  • Modify an Analytics report
  • Set up standard coverage
Topic 5
  • Describe DCS architecture components (themes, templates, pages)
  • Describe CTI integration architecture
Topic 6
  • Use tools used to configure and customize Engagement Cloud
  • Configure Agent Notifications
Topic 7
  • Configure CTI notifications
  • Identify common SR searches
  • Author KM articles
Topic 8
  • Describe DCS components (products, contact, KM, SR creator, admin)
  • Configure media toolbar
Topic 9
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 10
  • Explain Engagement Cloud integration architecture and mechanisms
  • Configure a Service Request Category
Topic 11
  • Describe DCS enablement activities
  • Perform file-based import and export
Topic 12
  • Describe the Engagement Cloud security model
  • Identify KM enablement activities
Topic 13
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Configure a Service Catalog

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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