Oracle 1Z1-993

Exam Code: 1Z1-993

Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials

Updated: Sep 07, 2026

Q&A Number: 76 Q&As

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Oracle 1Z1-993 Exam Syllabus Topics:

Topic	Details
Topic 1	Perform File-Based Import and Export Describe Analytics Concepts (infolets, subject areas, queries)
Topic 2	Enable Engagement Cloud Features Identify Mechanisms of Engagement Cloud Customization
Topic 3	Perform Email Set Up Activities (inbound setup, outbound setup, templates) Describe CTI Integration Architecture Configure CTI Notifications, Media Toolbar
Topic 4	Describe Analytics Concepts (infolets, subject areas, queries) Perform File-Based Import and Export Modify an Analytics Report
Topic 5	Identify Common SR Searches Configure a Service Catalog Implement an SR Assignment Mapping Identify KM Enablement Activities (products categories, security, features)
Topic 6	Describe Entitlement Concepts (coverage, milestones) Manage Milestones Set Up Standard Coverage, Default Coverage
Topic 7	Modify an Analytics Report Describe the Engagement Cloud Security Model Use Functional Setup Manager (FSM)
Topic 8	Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
Topic 9	Set Up Hotkeys, SmartText, SR Audit Set Up SR Creation and Handling Configure a Service Request Category Describe Common SR Processing Activities

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993

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