Avaya 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) Telephony Services Manager (TSM)
C) Task Flow Executor (TFE)
D) SIP Gateway Manager (SGM)

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) The executive summary section of the proposal highlights the solution features.
C) The proposal value Is obvious, so It is not discussed.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

4. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Orchestration Designer
B) Contact Center Manager Administrator
C) Contact Center Manager Multimedia Administrator
D) Contact Center Server Utility

5. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) IP address
C) Customer name
D) Host ID

Solutions: