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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Licensing requirements and calculation - Complete bill of materials preparation - Hardware and software component selection |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Licensing models and options - IP Office platform architecture and features - Scalability and resiliency options |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
Avaya Midsize Solution Design Sample Questions:
Question #1
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
A. J129
B. DECT R4
C. 1100 Series
D. 1200 Series
Question #2
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
A. 400 Telephony users and 235 UC users
B. 410 Telephony users and 225 UC users
C. 200 Telephony users and 435 UC users
D. 210 Telephony users and 425 UC users
Question #3
Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
A. it adds Outlook access to the one-X Portal desktop.
B. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
C. It adds Avaya IX Workplace Client functionality to the Outlook window.
D. it adds a subset of one-X Portal functionality to the Outlook window.
Question #4
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
A. Voice Recording Library
B. Custom reports
C. Realtime
D. Agent Dashboards
Question #5
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
A. Add an E1 or T1 line with a combo card.
B. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
C. Add a second Portwell SBCE to provide High Availability (HA).
D. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: A |
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