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Nortel 920-338 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BCM System Overview | - Telephony and IP telephony fundamentals - Hardware components and system modules - BCM product family architecture (BCM50, BCM200, BCM400, BCM450) |
| Topic 2: Maintenance and Troubleshooting | - Common fault isolation and resolution procedures - Backup and restore procedures - System diagnostics and monitoring tools |
| Topic 3: Network Integration | - IP addressing and network configuration - SIP and gateway interoperability concepts - LAN/WAN integration for BCM systems |
| Topic 4: System Configuration | - VoIP and IP telephony configuration - Dial plan and numbering plan configuration - Telephony services configuration (extensions, trunks, routing) |
| Topic 5: Installation and Initial Setup | - Physical installation and wiring requirements - Initial system configuration and startup - System access methods and management interfaces |
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