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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: File System | 5% | - Evaluate and isolate file system problems |
| Topic 2: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 3: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 4: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 5: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 6: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 7: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 8: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 9: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Topic 10: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 11: Networking | 5% | - Configure and set up Apple wireless networks for client access - Evaluate wired and wireless network connectivity problems |
| Topic 12: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 13: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 14: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 15: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. Patrick explains, I am repeatedly prompted to enter my admin password when I am installing OS X( but I do not use a password. I just leave it blank. How do I get past this and get OS X installed?" How should you respond?
A) "You may use your Apple ID password instead of the administrator password when prompted."
B) The OS X Installer will not accept a blank administrator password. You will need to change the password for that administrator account in the Users & Groups pane of System Preferences before you try to install OS X."
C) Enter 'apple' for the password during installation. You will be prompted to change your password when installation is complete."
D) "You can create a Standard user account on the machine, set a password, and install OS X while logged in with that user account"
2. Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?
A) Ask Joseph to startup from OS X Recovery and choose
B) Have Joseph startup from OS X Recovery and open the Firmware Password utility
C) Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D) Help Joseph erase the hard disk and reinstall OS X and forgotten.
3. Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?
A) FileVault2
B) Location Services
C) Gatekeeper
D) Mission Control
4. Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?
A) Click "Don't Ask Me Again" so the download apps reminder goes away.
B) Click "Download apps in Sleep Mode."
C) Click "Close" and wart for another reminder.
D) Click "Later," and choose a convenient time to update the apps.
5. How do you change permissions of a specific folder?
A) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
B) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
C) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
D) Control-click the folder and then click Change Permissions.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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