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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - BlackBerry 10 OS fundamentals - Security model overview |
| Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Device Setup and Configuration | - Initial device activation and setup - Network and connectivity configuration - User profile and account configuration |
| Security and Troubleshooting | - Common device and service issues resolution - Application permissions and sandboxing - Device encryption and security features |
BlackBerry 10 Support Specialist Sample Questions:
Question 1
Which of the following can be used to Backup a BlackBerry 10 (BB10) device?
A. BlackBerry Link
B. BlackBerry Desktop Manager and BlackBerry Device Manager
C. BlackBerry Link and BlackBerry Desktop Manager
D. BlackBerry Desktop Manager
Question 2
Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
A. Wipe Device
B. View Location
C. Backup Device
D. Play Sound
Question 3
A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?
A. The airport mode is not enabled.
B. The NFC radio is not enabled.
C. The device radio is not enabled and provisioned.
D. The mobile network radio is not enabled and account is not provisioned.
Question 4
Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?
A. BlackBerry Help
B. App World
C. BlackBerry Protect
D. BlackBerry Lost and Found
Question 5
What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
A. BlackBerry Help
B. BlackBerry Expert Support Center
C. BlackBerry Knowledge Base
D. BlackBerry Resource Kit
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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