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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A. Android
B. iOS
C. Windows desktop
D. Blackberry
E. Windows phone
Question #2
Where in the mobile app can a user add pictures'). Choose Two correct answers.
A. On a service call
B. On a business partner
C. With a checklist
D. In an expense
Question #3
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A. Master Data
B. Administration
C. Planning and Dispatching
D. Smart forms and Feedback
Question #4
Where and how do I create filters for the service calls of my company? Choose the correct answer.
A. You need to create these filters in the ERP backend system.
B. You need to create these filters in Administration.
C. All of the Above
D. In Workforce Management, you can create new filters for your service calls-queue.
Question #5
Which customizations are possible with the screen configuration feature? Choose Three correct answers.
A. Used to display, hide, sort and group fields.
B. Can only be defined for mobile screens
C. Can define colour coding
D. Able to display custom translations
E. Can be used for field validation expressions
Solutions:
| Question #1 Correct Answer: A,B,E | Question #2 Correct Answer: C,D | Question #3 Correct Answer: D | Question #4 Correct Answer: D | Question #5 Correct Answer: A,C,E |
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