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Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Code: ServiceNow CIS-ITSM Certification Exam
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Incident Management | 15-20% | - Incident creation and management
|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Problem Management | 10-15% | - Problem workflow and states
|
| Change Management | 15-20% | - Change request lifecycle
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
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