Salesforce FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
B) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
C) Select a Service Appointment from the list and use the "Schedule" action.
D) Select multiple Service Appointments from the list and bulk schedule them.
E) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.

2. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Due Date of the Service Appointment
B) The Maintenance Plan for the Account
C) The Time Slots for Appointment Booking
D) When Service Resources are available for work

3. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) The territory of the resources was not included in the global optimization request.
B) The optimizeruses a scheduling policy different from what is used on the dispatch console.
C) There are no service resources available with the required skill levels.
D) Global optimization doesn't reschedule appointments that have rule violations.

4. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Configure Auto-generate Work Orders to True.
B) Define a generation horizon of 20,160 minutes.
C) Define a generation horizon of 14 days.
D) Define a generation timeframe of 14 days.

5. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Assign a new user territory and add each of the assigned service resources.
B) Configure and run the User Territory Sharing Job in Field Service Settings.
C) Create a new user territory associated with the Service Territory and dispatcher.
D) Add the resources assigned to the Service Territory's Member related list.

Solutions: