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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 2: Organization Setup and Administration | 20% | - Initial Configuration
|
| Topic 3: Telephony and Infrastructure | 25% | - Telephony Configuration
|
| Topic 4: Architect and Automation | 15% | - Flow Design
|
| Topic 5: Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
Which architectural approach is used to develop a single application as a suite of small services?
A. Single Core Architecture
B. Genesys Cloud Salesforce Architecture
C. Microservices Architecture
D. Monolithic Architecture
Question 2
Where can you add the preconfigured settings of the phones?
A. Admin > Telephony > Phone Management > Calls
B. Admin > Telephony > Phone Management > Base Settings
C. Admin > Telephony > Phone Management > Phones
Question 3
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A. Reset the user's password.
B. Create a role for former users and add the user to that role.
C. Set the user to Inactive for 30 days, then delete the user account.
D. Rename the user account.
Question 4
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A. Number the documents in such a way that this one appears at the top of the list.
B. Add a priority of "high" to this document.
C. Make sure you name the document in a way that is easy to search for.
D. Add meaningful tags to the document.
Question 5
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A. Yes
B. No
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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