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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What does the term "Service Virtualization" refer to in the context of AICC component design?
A) Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
B) The ability of the UAP to run in a web browser.
C) Creating virtual agents powered by AI.
D) Running the AICC software on virtual machines.
2. Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
A) The IVR should never transfer the caller to an agent.
B) The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
C) The voice of the recorded prompts should be very friendly.
D) The background music should be popular songs.
3. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
A) Silent Monitoring
B) Call Recording
C) Call Barging
D) Call Coaching (Whisper)
4. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?
A) VXML requires less processing power, leading to higher port density.
B) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
C) VXML integrates directly with SIP trunks without a media server.
D) VXML is inherently more secure than any other protocol.
5. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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