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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Value Proposition & Competitive Positioning | 20% | - Security and sustainability features - Total Cost of Ownership (TCO) analysis - HP unique selling points and differentiation |
| Services, Support and Warranty | 15% | - Basic troubleshooting and technical awareness - HP Care Pack services and coverage options - Support models and service levels |
| Sales Process & Solution Presentation | 15% | - Compliance and licensing basics - Demonstrating solution benefits - Consultative selling approach |
| Customer Needs Assessment & Solution Mapping | 25% | - Identifying customer business requirements - Addressing productivity and cost challenges - Matching HP solutions to workflow needs |
| HP Imaging and Printing Portfolio Overview | 25% | - Single-function and Multifunction Devices (MFPs) - Supplies, Accessories and Consumables - Inkjet and Laser Printing Technologies |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Why are many marketing pages now being printed in-house, rather than being outsourced to print shops?
A) Newer color printers produce low-cost, high quality output.
B) Fewer commercial print shops exist today.
C) Commercial print shops do not want these kinds of jobs.
D) Today's workers are more creative.
2. Which print job is typical for a vertical business?
A) business cards
B) letterheads
C) proof prints
D) brochures
3. What is a benefit of HP Transmit Once technology?
A) larger grayscale and delicate grayscale variations
B) less network traffic and faster total print-job time
C) more heat and better fusion between toner and paper
D) more pixels and brighter color output
4. What are attributes of a document in the digital age? (Select two.)
A) A document can be printed on everything from fabric to plastic.
B) A document conveys information.
C) A document is limited to standard paper types.
D) A document is only used in business.
E) A document is increasingly expensive to produce.
5. What is the best way to do a realistic performance comparison of two competitive printers?
A) giving each vendor the same document to print offsite
B) testing both printers in the customer's working environment
C) performing side-by-side comparisons of data sheets
D) warming up the printers prior to testing
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: B |
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