What is the Passing Score, Duration & Question for the ISEB-ITILV3 Exam:
Passing Score, Duration & Question for the ICDL ISEB-ITILV3 Exam is given below:
- No. of questions: 50
- Languages: English
- Passing score: 70%
- Duration: 120 minutes
- Format: Multiple-choice
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Architecture | 5% | - Supporting technologies - Architecture considerations |
| Generic Concepts and Definitions | 10% | - Key terms and terminology - Service assets and configurations |
| ITIL Service Lifecycle | 20% | - Service Design - Continual Service Improvement - Service Transition - Service Strategy - Service Operation |
| Competence and Training | 5% | - Skills and competencies - Training and certification path |
| Selected Functions and Roles | 10% | - Key roles: Process Owner, Service Owner - Application Management - Service Desk - Technical Management |
| Service Management as a Practice | 15% | - Business value of IT service management - Stakeholders and service provider models - Concepts of service and service management |
| Selected Processes | 20% | - Availability Management - Incident Management - Service Level Management - Change Management - Problem Management |
| Key Principles and Models | 15% | - Service portfolio - Governance and risk management - Deming Cycle and CSI model |
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