ITIL ITIL4-DPI

Exam Code: ITIL4-DPI

Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)

Updated: Aug 27, 2026

Q&A Number: 42 Q&As

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About ITIL ITIL4-DPI Exam Questions and Answers

ITIL ITIL4-DPI Exam Syllabus Topics:

Topic	Details
Topic 1	Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 2	Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 3	Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 4	Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

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