PDF Version DemoCertification Prospects
As we mentioned, the Microsoft MB-240 exam is part of the requirements for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The second exam that candidates should take to get this certification is PL-200. Once the aforementioned certificate is complete, another certification prospect would be to take exam MB-600 for the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
Potential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Manage field service mobility.
- Manage assets and agreements;
- Configure field service applications;
- Schedule and dispatch work orders;
- Manage inventory and purchasing;
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Topic 2: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Manage scheduling options and requirements |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Handle work order incidents and resolutions |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Set up and configure customer assets - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Configure work order types and incident types |
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