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Microsoft MB7-848

MB7-848

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Jul 28, 2026

Q&A Number: 50 Q&As

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Microsoft MB7-848 Exam Syllabus Topics:

SectionObjectives
Service Item Management- Service items
  • 1. Create and maintain service item records
  • 2. Manage service item locations and storage
  • 3. Create service items from sales processes
Service Contracts and Pricing- Contracts and warranties
  • 1. Service contract discounts
  • 2. Service pricing and costing
  • 3. Warranty discounts
Resource and Skill Management- Resource planning
  • 1. Assign skill codes to service items
  • 2. Assign skill codes to resources
Repair and Service Processing- Repair workflow
  • 1. Repair status management
  • 2. Spare parts and partial service processing
  • 3. Service order status handling
Service Orders and Quotes- Service quotes
  • 1. Manage service order lifecycle
  • 2. Convert service quotes to service orders

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