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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Individual Behavior and Personality | - Motivation theories (Maslow, Herzberg, Vroom) - Perception and attribution - Personality traits and theories - Individual decision-making - Attitudes and job satisfaction |
| Organizational Structure and Culture | - Organizational design principles - Organizational structure types - Organizational culture dimensions - Organizational change and development - Organizational communication |
| Leadership Theories | - Contemporary leadership perspectives - Transformational vs transactional leadership - Behavioral approaches - Contingency theories - Trait approaches to leadership |
| Group Behavior and Dynamics | - Group development stages - Group structure and roles - Power and political behavior - Conflict and negotiation - Team building and teamwork |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Question #1
An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?
A. World peace
B. Autonomy and self-reliance
C. Prosperity
D. Economic
Question #2
What is an advantage of a strong organizational culture?
A. There is ambiguity in what employees perceive as expectations.
B. The internal climate exhibits low behavioral control.
C. There is a formation of strong employee commitment.
D. Core values are not intensely held and widely shared.
Question #3
Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?
A. A system that emphasizes individual rewards for aggressive competitiveness
B. A system that emphasizes rewards for individual contributions as well as for selfless contributions
C. A system that emphasizes group rewards based on aggressive competitiveness
D. A system that emphasizes group rewards for maximizing productivity
Question #4
How can an organization transmit its culture to its employees?
A. By creating and repeating ritualistic activities
B. By influencing the balance of cultural backgrounds of employees
C. By requiring employees to memorize the mission statement
D. By studying employee gripes and complaints
Question #5
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
A. Satisfying goals and smoothing
B. Compromise and superordinate goals
C. Confrontation and smoothing
D. Smoothing and confrontation
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C | Question #3 Correct Answer: B | Question #4 Correct Answer: A | Question #5 Correct Answer: B |


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