Pegasystems PEGAPCDC87V1

Exam Code: PEGAPCDC87V1

Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1

Updated: Aug 02, 2026

Q&A Number: 182 Q&As

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Pegasystems PEGAPCDC87V1 Exam Syllabus Topics:

Topic	Details
Topic 1	AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
Topic 2	Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
Topic 3	Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
Topic 4	Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
Topic 5	Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.

Reference: https://academy.pega.com/exam/pega-certified-decisioning-consultant-3

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