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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Audit and monitoring - Data protection and retention policies - Security governance and compliance |
| User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
| Workspace Administration | 9% | - Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration |
| App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
| Fundamentals | 9% | - Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities |
| Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
A. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
B. Integrating an app means you never have to log in to the app natively.
C. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
Question 2
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
A. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B. Encourage executives to model this behavior and communicate in public channels themselves.
C. Work closely with the executive team, and have them mandate public channel usage.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
Question 3
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)
A. admin.conversations:read
B. chat:write
C. admin.apps:write
D. chathistory
Question 4
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?
A. Identify the most active members and ask them to post more in public channels.
B. Instruct Sales managers to use more @channel's and @here's in their announcements.
C. Ask the Sales team to react with :eyes: when they have read a message.
D. Provide additional learning and host a Slack day.
Question 5
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?
A. When sensitive information is placed in the incorrect channel and shared with other users.
B. When working with contractors in a Slack Connect channel.
C. When a Multi-Channel Guest is invited into one of the company's workspaces.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: A |
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