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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Topic 2: Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Topic 3: Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Topic 4: Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?
A) The client's Data Loss Prevention (DLP) partner
B) The client's use of Block Kit
C) The client's Policies & Settings
D) The client's eDiscovery app
2. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?
A) Encourage team members to only post when absolutely necessary to minimize channel noise.
B) Pin important messages and bookmark key documents to the channel.
C) Disable threads to ensure all replies are visible.
D) Use @channel with every message to notify the entire team of all messages.
3. What is the primary benefit of establishing a standard channel naming convention?
A) Enhance the organization's culture and brand.
B) Allow organization and clarity for users.
C) Prevent unnecessary channel creation.
D) Allow users to quickly see other members in that channel.
4. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?
A) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
B) Users are deactivated at the org level, but can still access the migrating workspace.
C) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
5. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?
A) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
B) Post answers to the questions in the #slack-help channel with an @here mention.
C) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D) Copy and paste the text of the help center into your training channel and pin the post.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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