IBM 00M-246

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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which Smarter Commerce capability is focused on best determining location of facilities, assignment of stores, managing seasonality, and carbon foot printing?

A) Merchandise allocation.
B) Transportation optimization.
C) Network optimization.
D) Replenishment optimization.

2. The 'Sell' customer interaction platform provides capabilities for all but which of the following?

A) Extended brand experience.
B) Customer data mining.
C) Cross-channel commerce.
D) Complex B2B sales processes.

3. What is global visibility of purchase transaction required for?

A) Cross-channel returns management.
B) A & B
C) Merchandise assortment management.
D) Cross-channel fulfillment.

4. What are Smarter Commerce 'Service' offerings focused on?

A) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
B) Driving the customer to the call center sales channel.
C) Up-sell potential via call center interaction.
D) Integrating the supply chain in order to support the call center.

5. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Data mining.
B) Customer clustering.
C) Central decisioning.
D) Social platform.

Solutions: