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Avaya 132-S-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Licensing & Basic Implementation | 20% | - Licensing Models - Deployment Overview |
| Topic 2: Solution Positioning & Value Proposition | 30% | - Competitive Differentiation - ROI & Business Benefits |
| Topic 3: Avaya Portfolio Overview | 25% | - Network Infrastructure - Contact Center Offerings - Unified Communications Solutions |
| Topic 4: Customer Needs Analysis | 25% | - Solution Alignment - Business Requirement Gathering |
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