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Avaya 132-S-708

132-S-708

Exam Code: 132-S-708

Exam Name: Avaya Voice Self-Service Design Elective Exam

Updated: Sep 06, 2026

Q&A Number: 77 Q&As

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Avaya 132-S-708 Exam Syllabus Topics:

SectionObjectives
Voice Self-Service Solution Design- Avaya Voice Self-Service architecture
  • 1. Solution components overview
  • 2. Integration with telephony and contact center systems
  • 3. Design and sizing considerations
Solution Integration and Implementation- Integration with contact center solutions
  • 1. Interaction Center connectors
  • 2. Routing and agent transfer logic
  • 3. Database and CTI integration methods
Design Tools- Development and design tools
  • 1. Tool usage with Voice Portal and Interactive Response
  • 2. VoiceXML application design basics
  • 3. Avaya Dialog Designer capabilities
Speech and Media Components- Speech interface elements
  • 1. Media processing platforms
  • 2. Hardware and software components
  • 3. Text-to-Speech and Speech Recognition

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