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Avaya 132-S-712 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proactive Contact Architecture & Overview | 20% | - System components and deployment models - High-level functionality and capabilities - Standalone vs integrated deployments |
| Topic 2: Reliability & Support | 15% | - System sizing and performance guidelines - End-of-life and migration considerations - Redundancy and high availability design |
| Topic 3: Integration & Interfaces | 25% | - Database and reporting connectivity - CTI, PG230RM and dialer interfaces - Integration with Avaya Communication Manager |
| Topic 4: Campaign & Dialing Strategy | 15% | - Predictive, progressive and preview dialing modes - Compliance and operational considerations - Call flow and agent application design |
| Topic 5: Design Requirements & Planning | 25% | - Hardware and software specifications - Telephony and CTI integration planning - Capacity and scalability considerations |
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