Oracle 1Z0-1038-20

Exam Code: 1Z0-1038-20

Exam Name: Oracle Service Center 2020 Implementation Essentials

Updated: Nov 11, 2026

Q&A Number: 73 Q&As

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About Oracle 1Z0-1038-20 Exam Questions and Answers

Oracle 1Z0-1038-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Create Enhanced Business Rules Generate outreach and feedback Configure add-ins
Topic 2	Describe Service Level Agreements Perform export import with Element Manager
Topic 3	Configure Products, Categories, and Dispositions Describe Core Business Objects
Topic 4	Create workspaces for the Browser User Interface Set Up Navigation, Permissions and User Accounts
Topic 5	Create queues, assignments, and standard application menus Describe agent assistance
Topic 6	Implement user Interface modifications and automation (workspaces) Explain configuration settings

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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