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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Management | - Case and ticket handling
|
| Knowledge Management | - Knowledge articles
|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. What is the main function of the Data Security Policies?
A) defines the privileges and roles a particular user can have
B) defines the views or functionalities the user can access
C) defines the data a particular user can see and/or modify
D) defines the actions a particular user can do
E) defines the views the application can access
2. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
C) You can set a second sandbox as Active at the same time in order to begin working on another new object.
D) Multiple users cannot use your sandbox at the same time.
3. What three things should you do once you have established a global default coverage?
A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Aggregate Service Requests.
D) Create an ESS job to Monitor Service Request Milestones.
4. Which two options are true about reporting on milestones?
A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) No standard reports on milestones are provided.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) Administrator-defined milestone data is not included in Analytics.
5. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
A) allows the display of a product hierarchy specifically for service purposes
B) requires less work and effort
C) allows you to use the same product hierarchy as sales
D) allows use of a simpler hierarchy
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A,C,D | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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