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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Administrative management
|
| Topic 2: User and Telephony Configuration | - Endpoint configuration
|
| Topic 3: Voice Applications and Connectivity | - Communication services
|
| Topic 4: IP Office Architecture and Components | - IP Office system architecture
|
| Topic 5: System Installation and Initial Configuration | - Platform deployment
|
| Topic 6: Maintenance and Troubleshooting | - System support
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Question #1
A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
Which option will satisfy the customer's requirement?
A. SIP Registrar Enable
B. H.323 Auto-create User
C. H.323 Auto-create Extn
D. H.323 Gatekeeper Enable
E. SIP Trunks Enable
Question #2
Which two email clients are supported for IP Office IMAP services? (Choose two.)
A. Lotus Messages
B. MS Outlook
C. Microsoft Office Communicator
D. Lotus Notes
Question #3
A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit, what is the problem?
A. All cards may not be seated correctly.
B. 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C. You need to buy additional licenses.
D. Embedded Voicemail is not running properly.
Question #4
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C. ACD via VM Pro Campaign Manager and a campaign database
D. ICR with account codes and CDR-enabled for billing.
Question #5
Which Windows command is used to determine which ports the server is currently using?
A. ipconfig /displaydns
B. portqry
C. netstat -an
D. show ports
E. netsh interface dump
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: B,D | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: C |
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