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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Connectivity | - Communication Manager Integration
|
| General System Management | - User and Role Management
|
| Database and Services | - Database Architecture
|
| Installation and Configuration | - System Setup
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question 1
The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A. The login ID for the Web Service was not configured correctly.
B. The Database Port is setto 1433.
C. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D. The Web Service URL was not configured correctly.
Question 2
Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)
A. Synchronization Server
B. Application Server
C. ACCCM Web Portal
D. Import Server
E. Database Server
Question 3
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
A. witness_user_role
B. db_securityadmin
C. db_datawriter
D. db_owner
Question 4
You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?
A. dally, orthe number of minutes you select
B. weekly,daily,hourly
C. monthly, weekly, daily
D. dally, hourly, or half-hourly
E. daily, or the number of seconds you select
Question 5
A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?
A. XML request is sent from the web to ACCCM Provisioning
B. Add profile in CM.
C. SSH connection
D. Login to CM.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B,C,E | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
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