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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System installation procedures
|
| Topic 2: Operations and Maintenance | - Maintenance tasks
|
| Topic 3: Integration and Advanced Features | - CRM and database integration
|
| Topic 4: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 5: Troubleshooting and Problem Resolution | - Common system issues
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Question 1
How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?
A. through Editor
B. through Monitor
C. set the parameter in rnaster.cfg
D. through Jobmon Character-based User Interface (CUI)
Question 2
A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?
A. 600
B. 400
C. 200
D. 800
Question 3
A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)
A. OPERATORS in master.cfg
B. lines configured in dgswitch.cfg
C. MAXHIDSLOTS in master.cfg
D. PORTS in master.cfg
Question 4
A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)
A. system configuration files
B. database
C. system and calling lists
D. data/stat files
Question 5
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
A. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
C. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
D. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
E. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B,D | Question 4 Answer: A,C | Question 5 Answer: C,D,E |
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