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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Topic 2: Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
| Topic 3: Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
| Topic 4: Avaya Aura Experience Portal Architecture | - Integration with Avaya Aura ecosystem - System components and deployment architecture |
| Topic 5: System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?
A. Verify that the database is valid and is functioning.
B. Verify that the application server is working correctly.
C. Verify that the Media Processing Platform (MPP) is operational.
D. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
Question 2
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B. the content of the Avaya network log server.log/log
C. the error logs in the speech recognition server
D. the Call Data Summary Report
Question 3
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
A. The correct number of AAEP and POM licenses for features required.
B. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
C. A remote database.
D. A separate application server is required to run POM applications.
E. H.323 or SIP ports configured and in service.
Question 4
Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A. Host Address
B. Network Address (VoIP)
C. Network Address (AppSvr)
D. Network Address (MRCP)
Question 5
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
A. DNCREQ
B. Restricted DNC
C. DNC
D. Restricted
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: A,B,E | Question 4 Answer: D | Question 5 Answer: B |
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