Avaya 3312

Exam Code: 3312

Exam Name: Avaya Aura® Contact Center Administration Exam

Updated: Jun 15, 2026

Q&A Number: 70 Q&As

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Avaya 3312 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain the functions within the Avaya Agent Desktop and Agent Browser Demonstrate knowledge of how to configure a Contact Router
Topic 2	Describe the function of the Avaya Aura® Media Server Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
Topic 3	Demonstrate the ability to create and interpret Service Creation Environment scripts Explain the functions of a skillset and how and where they are used
Topic 4	Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures Describe and implement the components of Access and Partition Management
Topic 5	Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator Describe the function of variables within the Service Creation Environment
Topic 6	Explain the difference between the Service Creation Environment local view and Contact Center View Describe the function of the Avaya Aura® Media Server
Topic 7	Demonstrate how to identifying blocks in Service Creation Environment for a flow application Explain the purpose of thresholds within displays and reports
Topic 8	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

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