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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
A) Application Specific Licensing (ASL)
B) Advanced License (AL)
C) Standard License (SL)
D) Enablement Licensing (EL)
2. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
A) Workforce Management
B) Speech/Voice Analytics
C) Quality Monitoring
D) Desktop and Process Analytics
E) Customer Feedback
3. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
A) Dedicated hardware and shared software
B) Shared hardware and dedicated software
C) Dedicated hardware and dedicated software
D) Shared hardware and shared software
4. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard and Advanced Licenses
C) Avaya SBCE Standard License
D) Avaya SBCE Corporate License
5. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
A) By using the benefit of Avaya Proactive Contact
B) By using the benefit of Avaya Aura® Contact Center
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Call Center Elite
E) By using the benefit of Avaya IX'M Workforce Engagement
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D,E | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,D,E |
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